Shipping policy
- Shipping Methods and Timeframes
At Mizuiro crayon, we strive to deliver your crayon orders in a timely and efficient manner. We offer several shipping methods to accommodate your needs. The available shipping options and their estimated delivery timeframes will be displayed at checkout. Please note that shipping timeframes may vary depending on the destination and the chosen shipping method. Once your order is processed and shipped, you will receive a tracking number via email to monitor the status of your delivery.
- Processing Time
Orders are typically processed within 2 business days after payment confirmation. Our team carefully packs and prepares your crayon order to ensure it reaches you in perfect condition.
- Shipping Rates
Shipping rates are calculated based on the weight, destination, and selected shipping method. You can view the shipping cost at checkout before finalizing your order. Occasionally, we may offer promotions with free or discounted shipping, so keep an eye on our website and newsletters for any special offers.
- Domestic and International Shipping
We offer shipping services both domestically and internationally. For international orders, please be aware that customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient. The shipping time for international orders may vary depending on the destination and customs processing.
- Order Tracking
Upon shipment of your crayon order, we will send you a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your delivery. If you encounter any issues with tracking or have questions about the status of your order, please contact our customer support team at info@mizuirocrayon.com
- Address Accuracy
To ensure prompt delivery, it is essential to provide accurate shipping information. Please double-check your shipping address before completing your purchase. If you need to make changes to your shipping address after placing an order, please contact our customer support team immediately for assistance.
- Delayed or Lost Shipments
While we strive to deliver your crayons on time, unforeseen circumstances may cause delays or lost shipments. If you experience any issues with your delivery, please reach out to our customer support team, and we will do our best to resolve the situation promptly.
- Shipping Restrictions
Certain crayon products may be subject to shipping restrictions based on local regulations. If you encounter any issues while trying to place an order for specific products, please contact our customer support team, and we will assist you accordingly.
- Returns and Refunds
For information on returns and refunds, please refer to our Returns Policy on our website.
By placing an order with Mizuiro Crayo, you agree to adhere to the terms and conditions outlined in this Shipping Policy.